🌿 SheaDare Help & FAQs Page
🧾 1. HELP SECTION (Clear guidance + support options)
🔹 A. Contact Us
Email: info@sheadare.com
Phone: + 33 650 75 34 86
WhatsApp: +33 xxx xxx xxx
Response time: Within 24–48 hours (excluding weekends/holidays)
Office Hours: Mon–Fri, 10 AM–6 PM (CET)
For urgent orders or issues: Contact us via WhatsApp or Instagram DM @IamSheaDare
🔹 B. Order Help
Track My Order: [Insert order tracking link or portal]
Modify or Cancel Order: Available within 1 hour after purchase. Contact us ASAP.
Missing/Damaged Item: Report within 3 days of delivery, with photo proof.
Refund Policy: [Link to refund section or summary: typically 14-day return if unopened.]
🔹 C. Shipping Help
Shipping Zones:
France (standard & local delivery in Mantes-la-Jolie)
Seasonal: Houston & Yaoundé
International: DHL, Colissimo, USPS (limited zones)
Delivery Timelines:
France: 2–5 days
Europe: 3–7 days
US/Canada/Africa: 5–10 days
Eco Packaging: All orders are shipped in recyclable materials.
🔹 D. Product Support
Not sure what to choose? Visit our Product Finder Tool [optional link or quiz]. For sensitive skin, allergies, or pregnancy-safe products → see “Product FAQs” below or contact us directly.
🔹 E. My SheaDare Account
How to create an account?
Reset your password
View order history
Wishlist or reorder items
❓ 2. FREQUENTLY ASKED QUESTIONS (FAQs)
🌱 PRODUCT QUESTIONS
Q1. Are your products 100% natural?
A: Yes. We use raw, unrefined ingredients with no parabens, sulfates, or synthetic fragrances.
Q2. Do you test on animals?
A: Never. SheaDare is cruelty-free and proudly supports ethical sourcing.
Q3. Are your products vegan?
A: Most are! Look for the “Vegan-Friendly” badge. (Note: a few contain honey or beeswax.)
Q4. Which products are safe for pregnant or breastfeeding women?
A: Our Calm Cleanse, Pure Butters, and herbal teas (like Kinkeliba) are gentle options. Always check with a doctor first.
Q5. How long do your products last?
A: Shelf life varies:
Soaps & powders: 12–18 months Oils & butters: 6–12 months (store in cool, dry place) Teas: Best within 6 months of opening